Arabella Rastin
Experienced Deputy Store Manager
Rhyl, GB.About
Highly experienced and results-driven retail professional with over 15 years of progressive leadership in store operations, customer service, and team management. Proven ability to optimize operational efficiency, enhance customer satisfaction, and drive sales performance within fast-paced retail environments. Eager to leverage strong organizational, communication, and leadership skills to excel in a challenging management role.
Work
B&M Marina Quay
|Deputy Store Manager
Rhyl, Wales, United Kingdom of Great Britain and Northern Ireland
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Summary
Supported the Store Manager in daily retail operations, ensuring smooth store functioning and leading operations in their absence.
Highlights
Collaborated closely with the Store Manager to oversee day-to-day operations of a busy retail store, ensuring high standards of service and operational efficiency.
Managed store operations independently during the Store Manager's absence, demonstrating effective leadership and problem-solving to maintain business continuity.
Provided comprehensive support across all store functions, contributing to a well-organized and customer-focused retail environment.
B&M Home Store Llandudno
|Customer Service Manager
Llandudno, Wales, United Kingdom of Great Britain and Northern Ireland
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Summary
Managed cash office operations and a team of cashiers, ensuring financial accuracy, operational efficiency, and excellent customer service.
Highlights
Managed a team of cashiers, including organizing weekly rotas and overseeing performance, ensuring adherence to strict budget guidelines and operational standards.
Oversaw all daily cash office operations, including till management, cash pickups, banking, and ordering, maintaining 100% accuracy in financial transactions.
Directed replenishment and remerchandising of till area stock, ensuring products were consistently available and displayed according to plan, optimizing sales opportunities.
Utilized strong management, customer service, and communication skills to enhance team performance and significantly improve customer satisfaction.
B&M Seasonal Store Rhyl
|Shop Floor & Customer Service Supervisor
Rhyl, Wales, United Kingdom of Great Britain and Northern Ireland
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Summary
Supported management in shop floor operations and customer service, overseeing staff deployment, stock management, and till operations.
Highlights
Supported the management team in running the shop floor, including deployment rota, delegation, replenishment, and remerchandising, enhancing operational flow and visual standards.
Assisted in cash office duties and managed stock control, contributing to accurate inventory and minimizing shrinkage.
Supervised till operations, covered Customer Service Manager days off, and assisted with banking, ensuring smooth transaction processes and financial integrity.
Progressed from Customer Service Supervisor to Shop Floor Supervisor, demonstrating increasing leadership and operational expertise in a busy retail environment.
New Look Rhyl
|Sales Assistant
Rhyl, Wales, United Kingdom of Great Britain and Northern Ireland
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Summary
Provided comprehensive sales and customer service support, managed stock, and handled cash operations while progressing to key holder responsibilities.
Highlights
Executed efficient stock replenishment, cash handling, and till operations, ensuring a well-maintained sales floor and seamless customer transactions.
Assisted with end-of-night cashing up procedures, demonstrating reliability and meticulous attention to financial detail.
Promoted to key holder, independently responsible for store opening and managing stock deliveries, showcasing increased trust and responsibility.
Developed strong customer service skills, contributing to a positive shopping experience and efficient store environment for patrons.
Education
Llandrillo college
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College Qualifications
General Studies
Courses
GCSE English language
GCSE English literature
GCSE Maths
GCSE I.T Key skills
GNVQ Intermediate Media
Emrys Ap Iwan
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Secondary Education
General Studies
Courses
GCSE Media
GCSE Psychology
GCSE Sociology
Languages
English
Skills
Retail Management
Store Operations, Retail Operations, Deputy Management, Store Opening, Key Holder Responsibilities.
Customer Service
Customer Relations, Customer Satisfaction, Complaint Resolution, Service Excellence.
Team Leadership & Management
Staff Supervision, Team Development, Rota Management, Delegation, Performance Oversight.
Financial Operations
Cash Handling, Cash Office Management, Banking, Budget Adherence, Till Operations.
Inventory & Merchandising
Stock Replenishment, Stock Control, Merchandising, Product Display, Inventory Management.
Operational Efficiency
Process Improvement, Time Management, Organizational Skills, Problem Solving, Compliance.
Communication
Interpersonal Communication, Team Communication, Stakeholder Communication.
IT Skills
Basic IT, Point of Sale (POS) Systems.
References
References available upon request
References are available upon request from previous employers.